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Terms & Conditions....

All hires are subject to our Terms & Conditions and by placing an order with us either verbally or via e-mail it is deemed that the customer has read, understood and fully agreed to our Terms & Conditions.


A deposit of £50.00 towards the value of the booking is due on receipt of confirmation to secure the booking, unless agreed otherwise at the time of booking. The balance is due 28 days before the event. If your event is sooner than 14 days from order then the full amount is due immediately


All deposits are non refundable regardless of the circumstances. If your cancellation date is 7 days or more from your event then all monies, less your deposit, will be refunded. If any payments are not cleared before 21 days of the event, the event will be cancelled. No refunds will be granted if cancellation occurs 7days prior to your event. We will however exchange your Chocolate Fountain booking to the same value for a future date.

None Payment

If no cleared payment or deposit is received by 21 days before the event date then the hire of the equipment and event will be cancelled.(Payments by Cheque must allow a further 7 days clearance, giving a total of 28 days before the event.)


Whilst every effort is made to ensure our timely arrival on site, in the event of unavoidable circumstances our liability shall be limited to a pro rata reduction in the hire fee in the event of a delayed start. Alternatively, or if agreed with the customer, the hire could be extended to recover any lost time from the delayed start. We allow 1 to 1.5 hours to set up comfortably. We cannot accept liability for any late starts caused by poor site access or delays caused by third parties.

Power Supply

All equipment requires a 240 volt power supply within 2 metres of the Chocolate Fountain. If this is not possible, please contact us in advance to ensure that we can make suitable arrangements.

Site, Site Access, Parking & Tolls

We require access that allows us to use sack trucks with no obstruction. The site must be clean and meet all food health hygiene standards. Parking expenses will be charged back to the client. Tolls will be charged in advance.

Public Liability Insurance

The English Chocolate Fountain Company has Public Liability Insurance of £2 million.

Customer Collections

The hirer may collect selected items on production of a valid UK photo card driving licence or passport, supported by a bank statement or utility bill. We will require credit card details as security for the booking. The English Chocolate Fountain Company cannot be held responsible for equipment being set up incorrectly in a collection situation. All equipment must be returned by 10am the next day and is subject to an inspection. If the outcome of the inspection is unsatisfactory, an additional charge may be levied to the credit card provided as security.

Damage to Equipment

On collection or return, if equipment is damaged or unacceptably dirty, the hirer will be subject to a cleaning charge and possible charges in relation to loss of earnings if we are unable to complete existing bookings.